Refund and Cancellation Policy

1. Cancelling a plan

You can cancel your plan at any time from the Billing page. You will not be charged again. Your plan and its credits stay available until the end of the period you already paid for.

2. Refunds

• If you have not used any credits from a purchase, you can ask for a full refund within 7 days of paying.
• Credits that have already been spent are not refundable, because we have already paid for the AI and sandbox work they covered.
• If you were charged by mistake, charged twice, or could not use the service because of a fault on our side, we will refund you.
• We do not give partial refunds for the unused part of a month or year after cancelling.

3. How to ask for a refund

Email contact@ludoflow.space from the email address on your account. Tell us the date of the payment and the organization it was for.

4. How long it takes

We reply within 3 business days. Approved refunds go back to the original payment method. Your bank may take 5 to 10 business days to show the money in your account. Credits from a refunded purchase are removed from your balance.

5. Failed payments

If money left your account but the payment failed, it is normally returned by your bank automatically within 5 to 7 business days. If it is not, contact us.